We are Meraki Jewellery Design, this is our website available at http://merakijewellerydesign.com, and these are our legal terms, including our:

  • Terms of use - which you agree to by visiting this website;
  • Terms of sale - which you agree to by checking a check box when you place an order through this website; and
  • Privacy policy - which you agree to by checking a check box when you submit your personal information through this website and apply when you visit this website.

We may change any of these terms at any time by updating this web page.

If you have any questions about our legal terms, please contact us at megkeyser04@gmail.com

Terms and Conditions:

1. ORDERS

1.1 Purchase of products

When you order a Product from the our website you are offering to buy it at the price stated, subject to these terms. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information were entered onto the system.

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:

• The product ordered being unavailable from stock

• Our inability to obtain authorisation of payment

• The identification of an error within the product information, including price or promotion

1.2 Prices

Prices displayed on the website are shown in SA Rand, including VAT. Prices are subject to change at any time.

Deliveries will be charged in addition to the price of the products. For very precious items, we may ask you to pay an extra fee, to cover the specific shipping cost.

1.3 Delivery address

We cannot be held responsible for an incorrect address being entered while ordering on our website. If you complete your Order and then notice that the address details are incorrect, please contact us immediately: megkeyser04@gmail.com

1.4  Order acceptance and cancellation

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card has been charged. If your credit card has been charged and your order is cancelled, you will receive a refund credit to your account.

Once an order has been placed, it cannot be cancelled unless the shipment is unavoidably delayed. In this case, we will do our best to cancel the order if requested.

2. PAYMENT

2.1 Payment options

Meraki Jewellery Design accepts payment with PayPal and EFT (Electronic Funds Transfer).  Note that you are not obliged to have a Paypal account to pay by credit card. Please visit their website for information on PayPal payments.

Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. If the issuer of your payment card refuses to, or does not authorize payment for any reason, then you will be notified of this immediately prior to completing your purchase using the Site at the check-out stage. Your card will be debited once the Order has been accepted.

2.2. Custom duties

You may also be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from state to state and country to country. Therefore we suggest that you check the requirements in your country before placing an order. We will not be liable for any custom or import duties.

3. CHANGES IN PRODUCTS AND PRICING

We are constantly updating and revising our offerings of products, and we may discontinue products at any time without notice. All pricing for our products is subject to change. For all of our prices and products, we reserve the right to make adjustments due to changing market conditions, currency fluctuations, product discontinuation, manufacturer price changes, errors in advertisements, and other extenuating circumstances.

4. MANUFACTURING AND SHIPPING POLICY

We aim to process your order within 72 hours of it being placed. Please allow for 7 working days for manufacturing

Meraki Jewellery Design only ships orders on Mondays and Fridays, during office hours, and does not operate on public holidays.

Once an order has been registered and payment accepted, it is in the care of the chosen currier service. We are not liable for any errors made by these services.

Once you have received your parcel, please open it with care. Meraki Jewellery Design is not liable for any items damaged during the opening of your parcel.

6. ADVERTISING DISCLAIMER AND TRADEMARKS

We attempt to be as accurate as possible with product descriptions and prices. However, we do not warrant that product descriptions or prices are accurate. In the event that a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers and brands, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your credit card account in the amount of the charge. We apologize for any inconvenience this may cause you. If you are not completely satisfied with your purchase, you may return it in accordance with our Return Policy, as set forth below.

8. RETURN & EXCHANGE POLICY

8.1 Return Policy

We want all of our customers to be happy with their purchases made a Meraki Jewellery Design. However, if you receive any products that you are unhappy with, you may contact us within 7 days of receiving it and we will replace the item or refund the amount you paid for the product. This does not include any delivery costs.

All products are returnable, excluding:

  • Special Order
  • Custom-Made Jewellery
  • Earrings (for hygiene reason)

Products returned must be unused, unworn, and undamaged, and must be returned in their original packaging. We shall have no obligation to accept any return that we receive after the expiration of the applicable return period (7 days after receipt of your parcel). Please ensure when returning the parcel that the products are properly protected.

Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer, at the customers’ cost.