Changed your mind? No problem, you can return your items up to 30 days after you receive them for an exchange or store credit.
Returned goods must be unworn, in perfect condition and accompanied by the original packaging. Exchanges are subject to availability. If an item is not in stock, store credit will automatically be issued.
ALL PRODUCTS ARE RETURNABLE, EXCLUDING:
– Personalised orders
– Custom-made jewellery
– Any products bought on sale
* Unfortunately we can't take responsibility for broken chains. Chains, by nature, are extremely delicate and need to be handled with great care by the wearer. The replacement fee for chains is R150 for sterling silver and R1200+ for gold, depending on length.
PLEASE SEND RETURNS TO:
Meraki Jewellery Design
unit 20, Roeland Square, Drury Lane
Gardens Cape Town, 8001
We recommend using a reliable door-to-door courier service as we are not liable for any items lost in the post. Or you can contact us to arrange collection with our couriers at R110. We do not refund international duties or taxes.
Meraki Jewellery reserves the right to refuse any return.
INTERNATIONAL
If the customer is shipping to a destination outside South Africa, on top of Meraki Jewellery's shipping cost, tax, customs and import duties will be levied by the client’s local government. All additional taxes and fees are the responsibility of the client. This can range from 20% to 40% of the order value.
Items will be shipped from Cape Town, South Africa, with an official invoice declaring the exact total of merchandise purchased in South African Rands. We will not declare goods as a gift or lower the value. This protects both the customer and us the shippers.
