Our care guide can be found here, and will also be delivered alongside any piece purchased online. This offers comprehensive guidelines on how to look after all Meraki Jewellery pieces.
Damage to jewellery can happen due to normal wear and tear or if one is not careful with the jewellery item, remember jewellery is delicate. We will repair the piece at no charge Within 1 month of purchase. After 3 months, there will be a repair fee charged to the customer. This amount will be determined after inspection of the product.
If for any reason you lose or damage your jewellery, please send us an email to firstname.lastname@example.org and we’ll do our best to help. We are happy to make individual earrings if required.
We love working one on one with clients to make their dreams a reality. We are able to work with the client's exsisting gold and diamonds.
Sending along reference photos so that we can get a feel for what you’re looking for is immensely helpful and highly encouraged. Wanting multiple elements in a piece that requires extensive research and designing is subject to a design fee on a case-by-case basis.
Yes! We work with crafted engravers and setters that are able to make your idea a reality.
Sending along reference photos so that we can get a feel for what you’re looking for is immensely helpful and highly encouraged.
We aim to make your dream design a reality, which is why we like to be prepared for your consultation. By booking an appointment in advance, you give us the opportunity to narrow down the options and source the elements we think you’ll love most. So please be sure to make an appointment with us before visiting our studio.
Changed your mind? No problem, you can return your items up to 30 days after you receive them for a full refund, exchange or store credit.
Returned goods must be unworn, in perfect condition and accompanied by the original packaging. Exchanges are subject to availability. If an item is not in stock, store credit will automatically be issued. Refunds will be issued within 5 days after receiving the jewellery back.
ALL PRODUCTS ARE RETURNABLE, EXCLUDING:
– Special orders – Custom-made jewellery – Any products bought on sale
* Unfortunately we can't take responsibility for broken chains. Chains, by nature, are extremely delicate and need to be handled with great care by the wearer. The replacement fee for chains is R150 for sterling silver and R1200+ for gold, depending on length.
PLEASE SEND RETURNS TO:
Meraki Jewellery Design Dover House 44 Orange Street Gardens Cape Town, 8001
We recommend using registered mail, as we are not liable for any items lost in the post. Or you can contact us to arrange collection with our couriers at R100 one way. We do not refund international duties or taxes.
Meraki Jewellery reserves the right to refuse any return.
If the customer is shipping to a destination outside South Africa, on top of Meraki Jewellery's shipping cost, tax, customs and import duties will be levied by the client’s local government. All additional taxes and fees are the responsibility of the client. This can range from 20% to 40% of the order value.
Items will be shipped from Cape Town, South Africa, with an official invoice declaring the exact total of merchandise purchased in South African Rands. We will not declare goods as a gift or lower the value. This protects both the customer and us the shippers.
We want you to be completely happy with your purchase so if something isn't quite right we're very happy to exchange it for you. Contact usif you what to discuss your exchange, otherwise return your item as described above, stating what you would like to exchange it with.
Yes! As long as you have proof of purchase (origional packaging is fine), then we can exchange your item. Please follow the instructions above.
If you would like a replacement chain for your jewellery, we can change it for you for the price of the new chain plus postage. Email usfor more information.
Yes, we ship all over the world. Shipping, both domestic and internationally can be sent with standard or express. Various rates apply and will be calculated at checkout.
We provide safe & reliable door to door shipping anywhere in the world & we insure each package for the total purchase amount.
Orders received before 11am are shipped out the same day whenever possible, with the exception of holidays and weekends.
Please allow 2-4 business days for shipping within SA and 5-7 business days for anywhere else in the world.
We will be in touch with the tracking number for your parcel once your order has been shipped.
If your order is more urgent then please email us for alternative shipping options.
You will receive a shipping confirmation email once your oder has completed and shipped. Please allow 24 hours for the carrier to update their records before you begin to track your order.
We want your experience with us to be enjoyable, comfortable and stress-free. From designing, sourcing gemstones or diamonds to the manufacture process, it will take anywhere between 2-4 weeks depending on the intricisy of your design.