Congratulations on starting the exciting journey of having a custom piece made. If you're looking for more information on having a bespoke piece created with us, this page will explain the design process and will walk you through the all details you need to know.
We are a team of experienced jewellery designers who are passionate about bringing your ideas to life. Designing for special occasions such as engagements, anniversaries and birthdays, lies at the heart of what we do.
During the design process, we will allow time for discussions and changes, this way you can rest easy knowing that your dream jewellery is on the right path to becoming exactly the way you envisioned it.
After you have filled in our online contact form, our head designer will get in touch to arrange an initial consultation. This relaxed meeting is free of charge and allows us to get a feel for what your individual tastes are, what kind of styles you are interested in, and what we can do to create your dream piece. This initial consultation allows us time to talk through your budget, time frame preferences as well as design limitations and options.
During our initial consultation, we will also allow you to view the selection of unique, ethically sourced diamonds and semi-precious stones available at our showroom. Alternatively, if you prefer something a little different, we will source specific stones that fit your requirements. This may involve a second meeting for you to view and handpick your own stones.
We are also able to remodel an heirloom stone or pre-loved jewellery into a new, modern style for you to treasure for years to come.
Stone sourcing & CAD designing - We have a selection of unique, ethically sourced diamonds and semi-precious stones available for you to select from at our showroom. Alternatively, if you prefer something a little different, we will source specific stones that fit your requirements. This may involve a second meeting for you to view and handpick your own stones.
If you are happy with the stone selection and design direction, we will require a 50% deposit as confirmation. We will then get started with the CAD (Computer Aided Design) designs for your piece. CAD allows us a 3-D view of your design and we will provide these to you within 7-10 working days of the consultation.
We allow up to two sessions of changes on these designs, there after an hourly fee of R350 will be applied.
Please note, design changes can only be minor aesthetic changes, such as adjusting the basket height, width of band, etc. If there is additional/less material and labor needed for the design changes, we will adjust the pricing within fair market value.
For all major design changes, such as adjusting the shape of stone or adjustments that require complete rebuilding of the ring, you will be charged for a complete CAD rebuild.
Once all of the decisions have been made and you are 100% satisfied with the design, we will begin the manufacturing process. Our team of experienced jewellers will craft and set the elements of your design to create the perfect piece.
During the manufacturing process, we will keep you updated on the progress and an expected delivery or collection date. Our manufacturing time frame is 2-3 weeks.
Once your piece is complete and has been assessed by Megan, it will be presented to you in our beautiful Meraki branded jewellery box, ready to be gifted to the special recipient.
We suggest insuring your special piece against loss and general wear and tear. We offer a comprehensive valuation certificate which outlines the specifications of your gemstones for insurance purposes. This service is R550.
Having a bespoke item created with us also allows for complimentary re-sizing (up to 1.5 sizes larger or smaller) as well as polishing and setting checks for life.
Our current turnaround for bespoke commissions is 4-6 weeks.
Looking for inspiration?
We have been creating bespoke designs for more than 5 years and we absolutely love this part of our business. Feel free to view our previous bespoke commissions here.